How to locate your reserved vehicle after arrival at PDX:

"It's Easy"

(please print for reference; these instructions will also be sent to you with your confirmation)

PDX arrivals meet their chauffeur & vehicle at ground transportation, 'Reserved Vehicles', located just outside of baggage claim on the lower level roadway. 

  1. Exit the terminal through baggage claim.

  2. Cross to island #3 to get to 'Reserved Vehicles' and your awaiting chauffeur & vehicle, a 1 minute walk.  PDX Terminal Map.

The passenger's name will be displayed on a sign at the vehicle.  If you have problems locating 'Reserved Vehicles', ask a Traffic Assistant or the information booth at commercial lane #4, or call My Chauffeur directly at 503-969-4370. Always telephone My Chauffeur at the airport if for any reason your vehicle has not arrived or you have been delayed.

WAIT TIME POLICY/MISC.: The chauffeur will wait at PDX for one (1) hour; 1 hour 15 minutes for international flights; after the passenger's flight touches down.  If it takes the passenger longer than this to meet their vehicle, they must call 503-969-4370 to retain their vehicle and avoid being charged for a No-Show.  Wait time charges after this time are $1.00 per minute.  My Chauffeur monitors the status of all incoming flights.  For pick-ups going to PDX, wait time charges after 10 minutes are $1.00 per minute. 

* PRICING TERMS/CONDITIONS: For early morning reservations occurring between 3:00 a.m. and 3:59 a.m., there is an additional $10.00 charge. For late night reservations occurring between 11:01 p.m. and 2:59 a.m. there is an additional $15.00 charge (time is determined from when passenger is in the vehicle).  20% commute hours surcharge applies M-F, 6:00 am-10:00 am & 3:00 pm-7:00 pm (removed if complete commute is deemed “easy” by the chauffeur).  STOPS EN-ROUTE: Town Car $5-$15 per stop (hourly reservations excluded); base charge is based on the furthest stop.  For no-signature accounts (if applicable); we will send the credit card receipt via e-mail the day after the final reservation date.  VEHICLE REQUEST: to guarantee a vehicle request, additional charges apply.  COUPON: Coupon presentation at p/u loc. required to be valid.

CANCELLATION POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty. My Chauffeur will attempt to re-confirm your reservation before the res. date by contact phone #.  If we are unable to contact you for whatever reason to re-confirm; the reservation is still contractually valid, confirmed and secure. You may re-confirm your reservation at any time.  The chauffeur will re-confirm with the customer the 2nd pick-up time and location (if applicable) during the 1st pick-up.  If your flight is cancelled, the passenger must call My Chauffeur to cancel or confirm their new flight #.  If any cancellation occurs less than two hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer’s credit card.  The final decision with cancellation matters lies with My Chauffeur.