REFUNDS: In the event of a cancellation after the ‘no penalty’ phase (see option A) and within the cancellation agreements (stated), all deposits may be forfeited and My Chauffeur HAS THE OPTION TO IMPOSE the cancellation fees as outlined. In the event of a re-booking by another party of your reservation date and vehicle, all or part of the forfeited deposits or fees may be refunded or applied to your new rental agreement.  The final decision in refund matters though, rests solely with My Chauffeur.  My Chauffeur occasionally has to use backup affiliate companies to perform our tours.  In this situation, we cannot guarantee refunds based on the services received.