Book - to arrange for a reservation in advance.
	Customer - the individual who booked and paid for the reservation. The customer accepts all financial responsibility for any additional fees or charges incurred during the trip.
	Passenger - any person, including the customer, making use of limousine services.
	Reservation - a scheduled time of service to be provided to the customer.

Tours are charged to the customer's credit card or corporate account numbers.  My Chauffeur accepts the following cards; or cash. VISA  MasterCard American Express Diners Club Discover

A 20% chauffeur gratuity is added to all tours.  Any gratuity beyond this is not necessary nor expected.  My Chauffeur drivers truly appreciate though, any amount you wish to extend to them, beyond the base gratuity, for a job "well done".

The following additional charges may be itemized on the invoice statement. This list is not meant to be comprehensive: Additional tour time Winery facility tours  Additional hourly time Lunches Tasting fees  etc.

All rates are subject to change without notice.

Cancellation Policy:

	The cancellation policy is tour specific depending on which tour you scheduled.  To find out your specific cancellation liability, see the Reservation Form/Contract you received while making your reservation or click here to view our general contract, or consult with your reservation agent.
	In general, at reservation confirmation, every reservation receives a 24-hour cancellation grace period without penalty.  After that, reservation must be cancelled prior to 30 days before reservation date to avoid possible penalties.   Refunds are issued at Company's discretion.
	A "no-show" fee will be charged the full net total as shown on your reservation agreement
	If the passenger cannot locate the vehicle, call 1-877-692-4283 to avoid a "no show" fee.

Holiday Travel Policy:

We do not supply wine tour service on major holidays because the wineries will be closed.

If an hourly reservation is scheduled to begin between 10 PM and 4 AM, there will be an additional 30% charge.

Hourly Service Rates:

Hourly Town Car Service in which a tour does not exist is charged at $65-75.00 / hour with a 2-3 hour minimum charge.  Hourly Limousine Service is $75-$150.00/ Hr with a 2 - 3 hour minimum charge.  Look at tour rates for additional information.

'Overage' fees:

Any reservation that extends beyond the scheduled time period will be billed additional fees based on our next tour level pricing, or regular hourly rates, if applicable. Overages may be billed up to 14 days following drop-off.

Other:

	My Chauffeur will not be held liable for circumstances beyond its control including weather, road conditions and breakdowns.
	My Chauffeur assumes no responsibility for lost or damaged personal belongings, nor for any items left in the vehicle.

THE RULE OF LAW (INTOXICATED PERSONS):

If any party member shows signs of excessive intoxication as determined by the chauffeur; any of the following may occur: All alcohol will be removed from the passenger compartment of the vehicle by the chauffeur. The tasting room staff will be notified by the chauffeur that this person may be excessively intoxicated.  The rental agreement may be terminated.  If the termination of the rental agreement is instituted, no refunds will be issued.

Vehicle Damage:

The cost of cleaning or repairs for any unusual damage or wear, caused by passengers, will be billed to the payment method associated with the account.  See your reservation agreement for details.

Safety:

My Chauffeur views safety with utmost concern. Any passenger creating an unsafe environment for themselves, the other passengers, or the chauffeur will be instructed to cease their unsafe activities. Failure to comply with the chauffeur's instructions may result in the offending passenger being expelled from the vehicle or the reservation may be cancelled by the chauffeur, at the chauffeur's discretion.

Seat Belt Usage:

My Chauffeur complies with Oregon State Law regarding the use of seat belts and child restraints. We do not provide child safety or booster seats for passengers. Any passenger requiring such a seat will need to provide their own. Oregon's seat belt law states: ADULT BELT LAW: Oregon law requires that all motor vehicle operators and passengers be properly secured with a safety belt or safety harness, unless all safety-belt equipped seating positions are occupied by other persons. This applies to passenger cars, pick up trucks, motor homes, and fee-based people transport carrying fifteen or fewer persons. Limited exemptions are allowed under ORS 811.215. Vehicle owners are required to maintain belt systems in working order. CHILD RESTRAINT LAW: (effective July 1, 2007) Child passengers must be restrained in approved child safety seats until they weigh forty pounds. Infants must ride rear-facing until they reach both one year of age AND twenty pounds. BOOSTER SEAT LAW: (effective July 1, 2007) Children over forty pounds must use boosters to 4'9" tall unless they have reached age eight. As of January 1, 2006, Oregon's safety belt law requires occupants of commercial vehicles (defined in Oregon Revised Statute 801.210 as vehicles which are used for the transportation of persons for compensation or profit) transporting 15 or fewer persons to use safety restraints. This rule applies to occupants of shuttles, taxis, limousines, vans or any other type of vehicle meeting the statutory definition. Among these types of vehicles, taxi cab drivers and vehicles originally manufactured without seatbelts are the only occupants excepted from this rule. The law specifies that drivers of these vehicles are not responsible for ensuring that any of the passengers buckle up. Passengers over 16 years of age are responsible for securing their own safety belt and also for ensuring that any child accompanying them is properly restrained.

Smoking:

Smoking in My Chauffeur vehicles is prohibited. Passengers in violation of this policy will be instructed to extinguish their cigarette, cigar, or pipe. Repeated violations, or failure to comply with instructions from the chauffeur, will result in actions taken at the chauffeur's discretion up to and cancellation by the chauffeur of the reservation and a $100 fine for each violation.

Violations:

Failure to comply with the My Chauffeur Terms of Service may result in the following actions taken: Specific instructions by the chauffeur to cease the actions deemed in violation of the terms of service. For safety reasons or for illegal activity, any individual may be expelled from the vehicle. Cancellation of the reservation by the chauffeur. In the case of cancellation, if the vehicle is en-route, all passengers will be returned to the point of origin. In the case of multiple points of origin, all passengers will be dropped off at the nearest point of origin to the location of the vehicle at the time of cancellation. Reservations cancelled by the chauffeur due to violations of the terms of service are subject to the same terms as cancellation by the Customer. Additional fees or charges to the Customer's payment method for violations resulting in damage to the vehicle or the need for special cleaning.

 Click here for full service agreement.

(Pacific Time)

Monday - Friday

7am - 8pm

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